Support Board is a powerful online customer service system designed specifically for WordPress users. It not only supports intelligent bot chat but also provides comprehensive customer management features to help you efficiently handle customer inquiries. Whether you are a small business or a large e-commerce platform, Support Board can meet your needs.
This plugin is perfectly compatible with WooCommerce, making it an indispensable customer communication tool for e-commerce websites. By integrating Google API.AI, Support Board can provide intelligent bot responses, greatly enhancing customer satisfaction. At the same time, it also supports Slack integration for convenient team collaboration in managing customer messages.
Support Board also specifically supports WeChat official accounts, allowing you to read and send messages directly from Slack, achieving multi-channel customer communication. Whether on desktop or mobile, Support Board can provide a smooth user experience.
We provide long-term uninterrupted updates for Support Board to ensure its functionality remains stable and up-to-date. Whether you are a personal webmaster or a corporate user, Support Board can add powerful customer service features to your website.
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The update log for the Support Board plugin is as follows:
April 9, 2025 | Support Board | V 3.7.9
Security: Fixed an SQL injection and a cross-site scripting vulnerability.
Security: Fixed a security vulnerability that only affected WordPress versions. This vulnerability removed the support forum admin or agent permissions from WordPress administrators and assigned them to WordPress users.
Bug: Fixed related errors when sending chat messages directly to users without conversation history.
Bug: Fixed related errors when adding users as agents.
Bug: Fixed Unicode text-related errors involving post and category IDs.
Bug: Fixed several errors related to posts.
Bug: Fixed various minor errors.
Bug: Fixed related errors when sending messages containing rich text.
Bug: Fixed issues related to text message user templates.
New Feature: Added the option to remove agent update conversation department permissions.
Optimization: The email pipeline can now correctly group emails by conversation for use in email clients.2025-02-12 | Support Board | V 3.7.8
Security Fix: Fixed a security vulnerability that allowed uploading malicious attachments through the email pipeline.
Bug Fix: Fixed a bug related to OTP when adding new users.
Bug Fix: Fixed a bug related to SMTP settings.
Bug Fix: Fixed a bug related to preset messages.
Bug Fix: Fixed a bug related to sharing rich media messages.
New Feature: Support for multiple email accounts in the email pipeline.
Optimization: When filtering conversations by department and tags, only display conversations with the selected status code.### Support Board Version 3.7.7 - January 1, 2025
#### Bug Fixes
- **Table-related issues in messages:** Resolved issues with incorrect display of messages containing tables.
- **Message translation text rendering issues:** Corrected errors that occurred during message translation text rendering, ensuring accurate display of content in multilingual environments.
- **Issues with sending push notifications via Pusher:** Resolved issues with push notifications not being sent correctly related to Pusher.
- **Language-related issues:** Fixed multiple issues affecting system behavior under different language settings.
- **Calendly integration issues:** Resolved technical difficulties encountered when integrating with the Calendly scheduling tool.#### New Features
- **Chat Language Setting Option:** Users can now select the language of the chat interface in the settings. **Note:** You need to go to Settings > Chat > Language to update this option.
- **Ignore Online Status Routing Conversations:** A new option has been added to allow conversations to be assigned to all support staff, regardless of whether they are currently online.#### Optimizations
- **Rating Form Feedback Message:** After users submit a rating, a feedback message will appear in the chat window informing them that their rating has been received, enhancing the interactivity of the user experience.November 19, 2024 | Support Board | v3.7.6
Bug fixes related to the {user_name} merge field.
New feature imports user options from CSV files.
Optimization added support for CC email addresses in email pipelines.
Optimization of the new rating system. Activate it from "Settings" > "Messages" > "Ratings".
Optimization added HTTP status codes to the WEB API.
New feature robot action "Disable Robot" has been removed. Replaced with "Manual Takeover" action.07/10/2024 | Support Board | v3.7.5
Bug fixes related to the phone number selector.
Bug fixes related to automatic message type during registration.
Bug fixes related to user search in the admin area.
Bug fixes related to receiving media from MMS.
Bug fixes related to the registration form.
Bug fixes related to card and slider rich messages.
Bug fixes related to various issues with article translation.
New feature added the following newsletter integration: SendFox.
New feature added new automation conditions. Disruption: You must update your automation.
New feature added support for OpenAI function calls in Q&A. Disruption: You must move the function to the Q&A area.
New feature added Filipino language.
Information subscription messages have been removed, and from now on, use follow-up messages. Disruption: If you are using subscription messages, you must update your follow-up messages.
Information OpenAI > function call settings have been removed.
August 7, 2024 | Support Board | v3.7.4
Bug fixes for issues related to voice messages.
Bug fixes for issues related to the red counter.
Bug fixes for issues related to offline messages.
Bug fixes for an error that forced the support board to reopen to view new messages in PWA when the phone was inactive.
New feature: filter users by conversation department, tags, and channels.
New feature: filter attachments by type.
New feature: option to disable the article area.
New feature added traditional Punjabi - Gurmukhi.
New feature: Starred tag, making it easy to select conversations with tags.
Optimized: The number of selected conversations and user filters is now displayed on the filter button.
API updated the PHP API function 'sb_get_shortcode()' response. Now returns a shortcode array, returning an empty array if no shortcode is found.June 7, 2024 | Support Board | v3.7.3
Bug fixes for issues related to uploading files and attachments.June 6, 2024 | Support Board | V 3.7.2
New feature: new article system.
New feature: IP bans. Restrict chat access by blocking IPs.
New feature: option to hide conversation detail panel.
Optimizations: various push notification improvements.
Program errors: various minor bug fixes.
API: Deprecated JS API function 'SBPusher.pushNotification()'. Now replaced with 'SBF.serviceWorker.pushNotification()'.
API: Deprecated PHP API function 'sb_save_articles()'. Now replaced with 'sb_save_article()'.04/29/2024 | Support Board | v3.7.1
Bug fixes the errors related to Pusher push notifications.
Bug fixes the errors related to obtaining the correct user language.
Bug fixes the errors related to deleting sessions when deleting agents.
Bug fixes the errors related to OneSignal push notifications.
Bug fixes the errors related to the order of conversation lists in the admin area.
Bug fixes the errors related to flash notifications of the chat widget.
Bug fixes the errors when sending audio messages to the message channel.
Bug fixes the errors related to sending user email notifications via cron jobs.
New feature adds support for MySQL encrypted database connections.
New feature enforces one conversation per department and agent option.
New feature option to disable sending privacy and subscription messages on the message channel.
New feature new message counter in the admin area.
Optimization improves sound notifications. Disruption: Some of your existing sound settings will be lost. You must reset them.
Optimization improves the design of the admin area.
Optimization improves queue management.
API PHP API function "sb_new_conversation()" new parameter extra_3.03/15/2024 | Support Board | V 3.7.0
Optimization: improved the design of the admin area.
Optimization: disables follow-up messages on info channels.
Optimization: enables the login form as the default form when registering.
Bug change: fixes minor bugs related to RTL in the admin area.03/08/2024 | Support Board | v3.6.9
New feature options for editing comments and hiding comment usernames.
New feature search settings.
New feature options to display department colors in the left conversation list.
New feature adds Traditional Chinese.
Optimization improves tags. Disruption: existing tags will be lost.
Optimization improves SMTP compatibility.
Optimization adds custom push notification tags.
Fixes issues related to chat closing on mobile when new automatic messages are received.
Fixes issues related to conversation order in the admin area.
Fixes issues related to email pipeline.
Fixes issues related to desktop notification usernames.
Fixes issues related to unread conversation counts in the admin area.
Information Due to performance reasons, agent availability reports are no longer available.01/31/2024 | Support Board | V 3.6.8
Bug: fixes the bug with the agent department filter.Bug: fixes related bugs with push notifications on iOS devices.
Bug: fixes related bugs with red notifications.
Bug: fixes errors related to recording on Safari.
Bug: fixes related bugs with queue and routing.
Bug: Fixed bugs related to RTL design.
Bug: Fixed bugs where attachments were duplicated or lost when receiving multiple attachments simultaneously.
Bug: Fixed bugs related to audio recording issues on Safari.
Bug: Fixed errors related to HubSpot newsletter integration.
Bug: Fixed related errors for the audio player.
Bug: Fixed bugs related to the user list when routing, queues, or hiding other agents' conversations were set to active.
New Feature: Added support for OneSignal Push notifications.
New Feature: Added Lithuanian language.
Optimization: Offline mode is now disabled by default. Must be activated in "Settings">"Notifications">"Leave Mode".
10/11/2023 | Support Board | v3.6.7
Fixed errors that caused the admin area to crash.
Fixed errors related to conversation status in the admin area.
New feature to send voice messages.
Optimized the design of the chat widget in RTL mode.
Optimized the phone selector in the registration form and the auto-assign prefix feature by IP.
Optimized the design of the chat widget in responsive mode.
